Deposit limits.
marantellbet provides deposit-limit tools so customers can set, lower, increase or remove a limit on how much they can deposit over a selected period. The offer of a deposit limit is presented during account opening in accordance with the National Consumer Protection Framework.
How limits behave
- Decreases take effect immediately.
- Increases observe a seven-day cool-off, after which the customer is asked to re-confirm the new figure before it applies.
- Removal of a deposit limit is treated as an increase and is subject to the same seven-day cool-off and re-confirmation as any other increase.
What counts as a “deposit”
Every successful deposit credited to the wagering account counts toward the limit, irrespective of funding method (card, PayID, bank transfer, voucher or any other payment channel we accept). Declined and reversed deposits do not count.
What happens when the limit is reached
Further deposit attempts are blocked until the next reset boundary. Pending bets, settled balances and withdrawals are unaffected. The customer is shown an in-product message explaining the block and is directed to our responsible-gambling tools (self-exclusion, take-a-break, BetStop, activity statements, support contacts).
Multi-channel deposits
A single deposit limit applies across all channels under one account — web, mobile app, mobile web and telephone wagering. Deposits taken through any channel draw down the same period bucket.
Reset periods
- Per day — resets at 00:00 AEST/AEDT (Melbourne) each day.
- Per week — rolling seven-day window measured from the first deposit that opens the window.
- Per month — calendar month, resetting at 00:00 on the first day of the next month.
Defaults, minimums and maximums
At signup the customer is prompted to nominate a figure; no limit is pre-set on the account. There is no regulatory minimum, but the tool suggests a sensible figure based on the period selected. An absolute maximum applies and any limit at or above that ceiling triggers enhanced customer due diligence (source-of-funds and affordability checks) before it becomes effective.
Annual review prompt
Customers who declined to set a limit at account opening are prompted again at minimum every 12 months to review their decision.
Notifications approaching the limit
The customer is notified when cumulative deposits in the current period reach 80% and 100% of the limit. Notifications are delivered in-account and by email to the address on file.
Relationship to BetStop
If a customer registers on the National Self-Exclusion Register (BetStop), operator-level deposit limits become moot for the duration of the registration because the account is closed to new wagering activity. On expiry or removal of the BetStop registration and any subsequent account re-opening, the customer is re-prompted to set a deposit limit before depositing.
Relationship to activity statements
Current limits, period-to-date usage and a history of limit changes appear on activity statements. See /help.php for how to access activity statements.
Audit trail
All limit changes (set, decrease, increase, removal, cool-off start, cool-off confirmation) are recorded with timestamp and channel and are viewable in account history. Records are retained for at least seven (7) years.
Periods
- Per day
- Per week
- Per month
Where to find the tool
Inside the account, under “Account features”. Customers who did not set a limit at account opening will be reminded periodically.
Legal references
- Gambling Regulation Act 2003 (Vic)
- VGCCC Harm Minimisation Directions
- Betting and Racing Act 1998 (NSW), section 33JB
Operated by MarantelliBet Partnership (ABN 98 032 757 426). Sports Bookmaker Licence VIC-BM-2022-0661 granted by the Victorian Gambling and Casino Control Commission. Registered office: 144 Hildebrand Road, COTTLES BRIDGE VIC 3099. Contact: support@marantellbet.com.
