Privacy policy.

MarantelliBet Partnership collects, holds, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What is collected

• Identity information required for verification under the AML/CTF Act 2006 (Cth).
• Account credentials, contact information and correspondence.
• Wagering activity, payment instrument metadata and device information.

Categories of data collected

• Identity — full name, date of birth, government-issued identification numbers, and a photograph where required for verification.
• Account — username, password hash, account preferences and communication settings.
• Financial — deposit method, partial card or BSB details as stored by the relevant payment processor, and transaction history.
• Behavioural — wagers placed, win/loss outcomes, session timing and responsible-gambling signals.
• Technical — IP address, device identifier, browser, operating system and cookie data.
• Communications — support emails, chat logs and complaint records.

How information is used

To operate the account, to comply with regulatory obligations, to detect and prevent harm, and to respond to enquiries. Marketing communications require explicit opt-in and may be withdrawn at any time.

Purposes of use and legal basis

• Account opening and KYC — AML/CTF Act 2006 (Cth).
• Age verification — Gambling Regulation Act 2003 (Vic).
• BetStop screening — Interactive Gambling Act 2001 (Cth), Part 7B.
• Transaction monitoring and suspicious matter reporting (SMR) — AML/CTF Act 2006 (Cth).
• Responsible gambling monitoring — VGCCC harm-minimisation directions.
• Marketing, where consent has been given — Privacy Act 1988 (Cth), APP 7.
• Fraud and integrity investigations — contractual necessity and legitimate interest.
• Service delivery and customer support — contractual necessity.
• Legal compliance and regulator reporting — statutory obligation.
• Disputes and complaints handling — contractual and statutory obligation.

Disclosure to third parties

• Regulators — AUSTRAC, VGCCC, ACMA and the OAIC.
• Racing controlling bodies — Racing Victoria, Harness Racing Victoria, Greyhound Racing Victoria, and interstate equivalents including Racing NSW and Greyhounds NSW, under race-fields and integrity agreements.
• Sports controlling bodies and Sport Integrity Australia.
• Law enforcement agencies where lawfully required.
• Payment processors handling deposits and withdrawals.
• KYC and identity verification vendors.
• Cloud and IT infrastructure providers.
• BetStop and the Department of Social Services (Cth).

Data retention

Customer records are retained for a minimum of seven (7) years following account closure, in accordance with section 107 of the AML/CTF Act 2006 (Cth). Other categories of personal information are retained only for so long as is operationally and legally necessary.

Direct marketing (APP 7)

Where consent has been provided, direct marketing may be sent by email, SMS and push notification. Each message contains an opt-out mechanism, and opt-out preferences may also be managed from within the account at any time. Customers registered with BetStop are automatically removed from all marketing lists.

Data breach notification

Suspected eligible data breaches are assessed within thirty (30) days. Notifiable breaches are reported to the Office of the Australian Information Commissioner and to affected individuals under the Notifiable Data Breaches scheme (Part IIIC, Privacy Act 1988 (Cth)).

Children's privacy

Wagering services are not offered to any person under 18 years of age. MarantelliBet Partnership does not knowingly collect personal information from minors.

Security framework (APP 11)

MarantelliBet Partnership protects personal information through TLS encryption in transit, encryption at rest where applicable, role-based access controls, mandatory staff training and periodic independent security review.

Cookies

For information on cookies and similar technologies, see the Cookies policy.

Collection notice

An in-context collection notice is also presented on the sign-up page at the point personal information is first collected.

Access and correction

Customers may request access to, or correction of, personal information by writing to privacy@marantellbet.com.

Privacy Officer

The designated Privacy Officer may be contacted at: Privacy Officer, MarantelliBet Partnership — privacy@marantellbet.com.

Complaints

Privacy complaints are first directed to privacy@marantellbet.com. Unresolved matters may be escalated to the Office of the Australian Information Commissioner (OAIC).

Effective date

Effective: 27 May 2026. Version 1.0.

Operated by MarantelliBet Partnership (ABN 98 032 757 426). Sports Bookmaker Licence VIC-BM-2022-0661 granted by the Victorian Gambling and Casino Control Commission. Registered office: 144 Hildebrand Road, COTTLES BRIDGE VIC 3099. Contact: support@marantellbet.com.