Responsible wagering — marantellbet

Imagine what you could be buying instead.

marantellbet encourages customers to use the responsible wagering tools provided and to avoid wagering more than they can afford to lose.

Tools available

Deposit limits. Set, lower, increase or remove a limit on how much can be deposited over a selected period. Decreases to deposit limits take effect immediately. Increases or removal of a deposit limit are subject to a seven-day cool-off period before they apply.
Loss limits and spend limits. Distinct from deposit limits, these cap net losses or total wagering spend over a selected period and are available on request through account settings or customer service.
Reality checks and time-out features. Session-time reminders and voluntary short-term breaks (time-outs) can be set from within the account.
Self-exclusion through the account and via the National Self-Exclusion Register (BetStop).
Activity statements available inside the account at any time.
Pre-commitment offered during account opening in accordance with the National Consumer Protection Framework.

Indicators of gambling harm

Common warning signs include:

Spending more time or money on wagering than intended.
Chasing losses with larger or more frequent bets.
Hiding wagering activity or spending from family or friends.
Borrowing money, selling possessions or using credit to gamble.
Missing work, study or family commitments because of wagering.
Feeling anxious, irritable, guilty or depressed about wagering.
Being unable to stop or cut back despite wanting to.

Indicators of problem gambling

Clinically recognised indicators include preoccupation with gambling, needing to wager increasing amounts to feel excitement, repeated unsuccessful attempts to control or stop, restlessness or irritability when trying to cut back, gambling to escape low mood, lying to conceal involvement, jeopardising relationships or employment, and reliance on others to relieve gambling-related financial pressure.

Self-assessment

If you are unsure whether your wagering has become a problem, consider these questions:

Have you bet more than you could afford to lose?
Have you needed to wager larger amounts to get the same feeling?
Have you returned another day to try to win back losses (chasing)?
Have you borrowed money or sold anything to get money to gamble?
Have you hidden the extent of your wagering from people close to you?
Has wagering caused health, financial or relationship problems?

Answering yes to one or more of these may indicate gambling harm. A free, confidential self-assessment is available at gamblinghelponline.org.au.

Support for family and friends

Gambling harm affects partners, family members and friends. Free and confidential support for affected others is available 24/7 through Gambling Help Online (1800 858 858, gamblinghelponline.org.au), which offers counselling, peer chat and resources specifically for people supporting someone with gambling harm.

Multicultural and Aboriginal & Torres Strait Islander services

13YARN — 24/7 crisis support line by and for Aboriginal and Torres Strait Islander peoples — 13 92 76 · 13yarn.org.au.
Gambling Help Online multicultural services — counselling and information in multiple community languages via gamblinghelponline.org.au.
Translating and Interpreting Service (TIS National) — 131 450 · tisnational.gov.au — ask for an interpreter when calling any of the helplines listed on this page.

Financial counselling

Free, independent and confidential financial counselling is available through the National Debt Helpline — 1800 007 007 · ndh.org.au.

External support

Gambling Help Online (national, 24/7): 1800 858 858 · gamblinghelponline.org.au.
National Self-Exclusion Register (BetStop): betstop.gov.au.

State and territory help services

NSW — GambleAware NSW — 1800 858 858 · gambleaware.nsw.gov.au.
VIC — Gambler's Help (Department of Health Victoria) — 1800 858 858 · gamblershelp.com.au.
QLD — Gambling Help Queensland — 1800 858 858 · gamblinghelpqld.org.au.
SA — Gambling Help SA / Statewide Gambling Therapy Service — 1800 858 858 · gamblinghelpsa.org.au.
WA — Gambling Help WA — 1800 858 858 · gamblinghelponline.org.au.
TAS — Gamblers Help Tasmania (Anglicare Tasmania) — 1800 858 858 · anglicare-tas.org.au.
ACT — Gambling Support Service ACT (Relationships Australia ACT) — 1800 858 858 · racr.org.au.
NT — Amity Community Services (NT) — (08) 8944 6565 · amity.org.au.

Staff training

Our customer-facing staff complete Responsible Service of Wagering training on induction and undertake refresher training annually, in line with regulatory requirements.

Complaints

If you have a complaint about our responsible gambling practices, see our complaints process.

Legal and regulatory references

Gambling Regulation Act 2003 (Vic).
Victorian Gambling and Casino Control Commission (VGCCC) Directions on harm-minimisation.
Interactive Gambling Act 2001 (Cth), Part 7B, and the Interactive Gambling (National Self-Exclusion Register) Register Rules 2022 (BetStop).
National Consumer Protection Framework for Online Wagering.
Responsible Service of Wagering training requirement applicable to operator staff.

Think. Is this a bet you really want to place?

Operated by MarantelliBet Partnership (ABN 98 032 757 426). Sports Bookmaker Licence VIC-BM-2022-0661 granted by the Victorian Gambling and Casino Control Commission. Registered office: 144 Hildebrand Road, COTTLES BRIDGE VIC 3099. Contact: support@marantellbet.com.